Strategic answer
SaaS companies should connect AI features to customer and EU exposure.
SaaS companies can create EU AI Act exposure through AI features, customer workflows, embedded recommendations or automated outputs. The first task is to know which features matter and what role the company performs.
Start with the EU AI Act Diagnostic, turn findings into an implementation plan, and see how the diagnostic works as a reference app on M13.
Exposure focus
What SaaS companies should inspect
- AI features offered to EU customers or EU users.
- Customer workflows affected by AI outputs.
- Provider, deployer or integration role signals.
- Evidence customers may need for enterprise procurement or governance.
First action
What to do first
- 01Map AI features and customer-facing workflows.
- 02Classify role and EU exposure for each feature.
- 03Identify high-risk or sensitive customer contexts.
- 04Prepare documentation and oversight evidence before scale.
This page provides operational information for AI governance readiness. It is not legal advice.