Strategic answer
Insurance AI should be assessed around risk scoring, claims and customer treatment.
Insurance AI can influence underwriting, claims routing, pricing, risk scoring, fraud review or customer service. Readiness starts by clarifying the system purpose, affected customers, data governance, human review and documentation gaps.
Start with the EU AI Act Diagnostic, turn findings into an implementation plan, and see how the diagnostic works as a reference app on M13.
Exposure focus
What insurance teams should inspect
- Underwriting, claims, pricing, risk scoring or fraud workflows.
- Customer impact and adverse outcome potential.
- Data governance, monitoring and explanation needs.
- Human review for material decisions.
First action
What to do first
- 01Map AI workflows by customer impact.
- 02Identify systems that influence decisions or treatment.
- 03Review oversight and escalation points.
- 04Prepare documentation around data, purpose and controls.
This page provides operational information for AI governance readiness. It is not legal advice.